Logistics Quality Specialist in Bangladesh

For total quality logistics management control assurance

M Yakub Chowdhury
Whatsapp: 8801749400485

Customer Services Quality Manual

Customer Services Quality is also very much important part of Logistics Quality.

In Bangladesh most logistics company do not prepate a customer service quality manual. But it is very important to have written manual.

If we can provide quality operation and also can provide Quality Customer Service then only we can serve customers as per their expectation.

Customer Service Quality to be maintained by many Standard Operating Procedures (SOP).

There should be SOP for every customer service activities like:

1. Customer Service by Phone, Whatsapp SOP

2. Customer Service by E-mail, Online SOP

3. Customers Complaint Handling SOP

35 Years Experience

  1. Worked for FedEx as Senior Manager for 5 years.
  2. Worked for Bangladesh Air Express International as Senior Manager for 7 years
  3. Worked for QC Express (Shipping) as General Manager for 5 years.
  4. Worked for Conveyor Express (Logistics) as CEO for 5 years.
  5. Worked for AYZ Express (Fardar) as CEO for 10 years.
  6. Now working for SMI Express as CEO for 3 years.
  7. Dangerous Goods Regulation for Transportation Certificate of M Yakub Chowdhury
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